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en:v3:core:ugd:ugd_miscinfo [2024/03/18 14:48] 127.0.0.1 external edit |
en:v3:core:ugd:ugd_miscinfo [2024/04/09 14:55] (current) maria_k [Important Information] |
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| * ASTER license is tried to the CPU and HDD of the computer. Before changing the HDD or the processor, please deactivate the license. | * ASTER license is tried to the CPU and HDD of the computer. Before changing the HDD or the processor, please deactivate the license. | ||
| - | * The license can be activated only on one computer - to transfer the Pro license to another computer, you need to deactivate the license and get a new replacement license for it. | + | * The license can be activated only on one computer - to transfer the license to another computer, you need to deactivate the license. |
| - | * To add more workplaces you can activate Pro-2, Pro-3, or Pro-6 licenses as required. You cannot add more workplaces with a Home license! | + | * To add more workplaces, you can activate Pro or Annual licenses as required. |
| * Before installing a new version or updating drivers for your hardware - we recommend you disable ASTER and then do the process! | * Before installing a new version or updating drivers for your hardware - we recommend you disable ASTER and then do the process! | ||
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| </note> | </note> | ||
| - | For technical support for ASTER please email support@ibiksoft.com | + | For technical support for ASTER please email: **support@ibiksoft.com** or you can contact our technical support using one of the following messaging application: |
| - | When you contact the support service, in addition to a description of the problem, we recommend you send a file with the technical report of the program and screenshots to better explain the problem. | + | **Skype:** aster.ibik \\ **WhatsApp:** +9779860240841 \\ **Telegram:** +9779813098760 |
| - | If there are problems with activation, you must specify the date of purchase and email used during the purchase of the license. | + | When you contact the support service, besides the description of the problem, we recommend you to send a file with the technical report of the program and screenshots to better explain the problem. |
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| + | If there are problems with activation, you must specify the name and email used during purchase of the license and if you can then your order id for the purchase or some proof of your purchase. | ||
| You will find the [[..:ugd|user manual]] and answers to common questions [[..:faq|here]]. | You will find the [[..:ugd|user manual]] and answers to common questions [[..:faq|here]]. | ||