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--- en:v3:core:faq:faq_licensing [2024/04/09 15:06]
maria_k [Have to wait again ☹?]
+++ en:v3:core:faq:faq_licensing [2024/04/09 15:17] (current)
maria_k [Have to wait again ☹?]
@@ Line 422: / Line 422: @@
 If there are problems with the license, it means that something in this pair has changed.
-Trial activation (14-day trial period) is also based on this pair. But if the license reacts negatively to a hardware change, the trial is, on the contrary, reacts **positively! **This means, that with a very high probability, you will ‌activate the trial period, and instead of waiting for your license to be reactivated, you will ‌continue using ASTER wasting no time, by temporarily using your new 30-days trial period, and with a very high probability, your license will be restored before the trial ends, thanks to this, you will have no downtime at the ability to use ASTER!
+Trial activation (14-day trial period) is also based on this pair. But if the license reacts negatively to a hardware change, the trial is, on the contrary, reacts **positively! **This means, that with a very high probability, you will ‌activate the trial period, and instead of waiting for your license to be reactivated, you will ‌continue using ASTER wasting no time, by temporarily using your new 14-days trial period, and with a very high probability, your license will be restored before the trial ends, thanks to this, you will have no downtime at the ability to use ASTER!
-So, if the activation attempt was unsuccessful, and when starting ASTER GUI, you see the ‘Welcome to ASTER’ window, press the trial period activation button, and continue working with ASTER until your problem is solved by the support team:
+So, if the activation attempt was unsuccessful, and when starting ASTER GUI, you see the ‘ASTER Activation Dialog’ window, press the trial period activation button, and continue working with ASTER until your problem is solved by the support team:
-{{  ..:..:..:deactivation_16.png?nolink&413x496  |Trial activation}}The 'Welcome to ASTER' window may not appear. This happens ‌when the disk contains information about the previously used trial. It may persist if you did not change the system drive, and the reason for the activation failure is caused by something else. In addition, if you change the drive, but restore the system from its saved backup copy, the copy of the previous or another system drive (cloning).
+{{  ..:..:..:welcome_v3.png?nolink&461x512  |Trial activation}}The 'Activate Trial Period' button may be unavailable where there is information about a previously used trial on the disk. This information may persist if you have not changed the system disk, and the activation failure is because of something else. Additionally, if you have changed the disk but restored the system from a saved backup of a previous system disk or another system disk (cloning), this can also cause the button to be unavailable.
-In this case, you need to clear the old license information to delete the old interfering trial activation record.
+Here you need to clear the old license information to delete the old interfering trial activation record.
 **Accompanying note:** When cloning a system drive, we recommend that you always clean up the ASTER license information. Old license information can also cause some problems by itself. In addition, after cloning, (not required) but we still recommended giving the computer a new name, and not use what got inherited from the original drive.
-To clear the license information on the "Workplaces" tab, right-click on the system unit image, and select the ‘Cleanup License’ option from the context menu.
+To clear the license information on the "Workplaces" tab, click on the button {{..:..:..:menu_button_v3.png?nolink&22x21|Menu button}}, and select the ‘Cleanup License’ option from the context menu.
-{{  ..:..:..:deactivation_17.png?nolink&386x482  |Clearing license information on the Workplace tab}}While ‘waiting’ remember to check your inbox, to keep track of the progress of the solution to your problem, and to take part in it (support service may have questions that you can be obligated to answer).
+{{  ..:..:..:computermenu_cleanlicense_v3.png?nolink&974x611  |Clearing license information on the Workplace tab}}While ‘waiting’ remember to check your inbox, to keep track of the progress of the solution to your problem, and to take part in it (support service may have questions that you can be obligated to answer).
 {{anchor:faq_licensing_deactivation_twossd}}